Refund policy
We want you to love every piece you bring home. If something doesn't feel quite right, sending it back is easy, and we'll help you every step of the way.
Seven days to make up your mind. You have 7 days from delivery to return any piece. Its value comes back to you as store credit that never expires, so you can choose something you love whenever you're ready, this week or next year.
Returning is simple
- Tap Request return in your account, or just WhatsApp us your order number.
- Share a quick video of the piece with its tags still on. That's all we need, and we usually approve it the same day.
- We send a courier to your door to collect it. No need to find a courier or print anything.
Your store credit. Once your piece is back with us, your credit is in your account within 2 working days, ready to use on anything in the house. We only take out the small cost of the pickup, and we'll always tell you the exact amount before you send it. The original delivery charge isn't included, as that journey has already been made.
Arrived damaged or not what you ordered? That's on us. Message us within 48 hours with your unboxing video, and we'll collect it free and refund the full price of the piece to the way you paid. For cash on delivery orders, we refund straight to your bank or UPI. Would you rather have a fresh piece instead? Just tell us.
Pieces finished just for you. Once a saree has its blouse stitched or pico and fall added, it has been made for you alone, so we aren't able to take it back. Still deciding? We'd be happy to show you the piece on a video call first, so you can choose with confidence.
Changed your mind after ordering? You can cancel within 24 hours, as long as your order hasn't left us yet, and we'll refund the full price of your pieces. If we've already begun stitching or finishing, that work is underway just for you, so it can't be cancelled.
About delivery charges. Delivery charges cover a courier's journey that has already been arranged for you, so they aren't refundable in any case, including returns, cancellations and damaged or wrong pieces.
Shopping from outside India? You're welcome to return within the same 7 days. Simply post the piece back to us with tracking, at your own cost. Customs duties paid on arrival go to your country's customs, so we aren't able to credit them.
A small note on condition. We check every return with care, so please send pieces back unworn and unwashed, with their tags, so the next person can love them too. If a piece doesn't meet this, we'll share photos with you and send it back to you, with the courier charge for that trip on your side.
We're always here for you. Write to hello@houseofavinya.in or WhatsApp us at +91 98986 21031. A real person from our house reads every message and usually replies within a few hours.